Tools-for-thought, craft-obsessed. Built around the craft + simplicity signals Notion actually screens for in Support Engineers.
Notion is one of the harder customer bars to clear. Notion screens for craft and writing quality. Resumes that show shipped end-to-end product surfaces, tools-for-thought literacy, and personal-craft signals (a personal site, OSS, writing) outperform generic SaaS bullets. For a Support Engineer candidate, that translates into a very specific resume shape: the summary has to land in two lines, the bullets have to map to craft + simplicity, and the Skills band has to surface SQL, Linux, API debugging, Zendesk without burying them in paragraph text.
Recruiters at Notion typically use Ashby as the ATS, which weights structured headers and exact-match keyword density over creative formatting. This template is built single-column, parser-clean, and pre-tuned for the keywords Notion screens for: shipped, craft, tools for thought, community, autonomous. You'll see them woven naturally into the bullets — not stuffed.
The hard part of a Support Engineer resume tailored to Notion isn't listing skills. It's proving you've operated at Notion-class scale. A bullet like "Cut median time-to-resolution from 18 hours to 4 hours by building a runbook + queryable knowledge base for the top 30 ticket categories." reads as Notion-grade because it has scope, action, and result. A bullet like "Responsible for SQL stack" does not — it tells the reader nothing they couldn't have inferred from the title. The template enforces the first pattern in every section.
Realistic expectation: a well-tuned Support Engineer resume sees roughly a 6% callback rate at Notion. That's lower than the average company because Notion's top-of-funnel volume is high and the bar is high. The template won't change Notion's acceptance rate — but it will get you out of the auto-reject pile and onto a recruiter's desk, which is where the rest of your candidacy gets to do its work.
Recruiter notes — Notion
Notion recruiters consistently flag the same patterns as filter-grade dealbreakers for Support Engineer candidates: a summary that reads like a brand statement, bullets without numbers, and missing language around craft or simplicity. The template below removes all three landmines and uses Notion's public 4-value framework as the implicit grading rubric for every bullet.
ATS
Ashby
Avg callback
~6%
Sector
saas
These are the keyword variants Ashby weights highest on a Support Engineer application at Notion. The template surfaces all of them naturally across the summary, experience, and skills sections.
Notion's peers in saas have similar (but not identical) hiring bars. Compare the role-specific tweaks across companies.
Different role at Notion? The values + ATS notes carry over — here are the role-specific variants:
What does Notion actually look for in a Support Engineer resume?
Three things, in order: scope (have you operated at Notion-class size), craft (does the resume itself read clean), and culture-match (do the bullets sound like someone who'd thrive on craft + simplicity). The template enforces all three.
What ATS does Notion use, and does it affect formatting?
Notion uses Ashby. It parses single-column structured layouts cleanly and chokes on two-column templates and dense graphical sidebars. The template here is single-column, parser-tested, and ATS-clean.
What's a realistic callback rate for Support Engineer applications at Notion?
Roughly 6% on a tuned resume, which is below the cross-industry average of ~7%. Notion's top-of-funnel volume is high. A great resume gets you onto the recruiter's desk; the rest is your candidacy.
Should I mention Notion's values in my resume?
Don't quote them verbatim — that reads as performative. Do show them through your bullets. If Notion screens for "craft", a bullet that demonstrates craft reads stronger than one that uses the phrase "craft" without proof.
How long should the Support Engineer resume be for Notion?
One page is the sweet spot for this experience range. Two pages only if the second page earns its space with executive-scope work. Notion recruiters do not spend more time on longer resumes — they spend less.
Customize this Support Engineer template free — Resume Annex tailors it to the exact Notion posting in 30 seconds, with ATS keywords and value-language baked in.